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ITIL vs. ISO/IEC 20000: Similarities and Differences & Process Mapping (PDF)

Download a free white paper

This white paper describes the similarities and differences between ITIL 2011 and ISO/IEC 20000. Intended for IT Professionals who are considering how to implement IT Service Management in their organization, it outlines:

  • A basic overview of both standards
  • The similarities and differences of the two standards
  • The mapped processes and functions
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