ISO/IEC 20000-1:2018 vs. ISO 9001:2015 matrix

Download a free matrix (PDF)

Use this matrix to understand how both standards complement each other and learn how to implement them much more quickly and easily together. Its side-by-side format will allow you to easily:

  • Understand the detailed and industry-specific requirements of a Service Management System based on ISO/IEC 20000-1:2018
  • Discover which ISO/IEC 20000-1:2018 requirements are also included in the ISO 9001:2015 QMS
  • Learn how to fulfill both standards with as little documentation as possible


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