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Checklist of Mandatory Documentation Required by ISO/IEC 20000-1:2011

Download a complimentary checklist (PDF)

This PDF checklist shows you exactly what documents and records are necessary for ISO/IEC 20000-1:2011. It will help you to clarify any misunderstandings by providing the necessary information in a straightforward format. Ideal for companies that are beginning their SMS implementation, this helpful document outlines:

  • which documents and records are required
  • which non-mandatory documents are commonly used
  • how to structure documents and records
  • where to find sample documents


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