Implementing ITIL in a telecommunications company

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This case study looks at a company in the telecommunications industry, and how the ITIL framework helped them to improve their business. It is essential reading if you are looking to improve the standards of Information Technology Service Management. By following this case study, you will learn how to achieve:

  • A better understanding of the cost of IT
  • A more proactive approach to ITSM
  • Greater management control
  • A happier and more satisfied customer base
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